Legal

Terms of Service

Last updated: July 3, 2026

1. Who you are agreeing with

These Terms of Service (“Terms”) form a binding agreement between you (“Customer,” “you,” or “your”) and Mato CRM, a registered US trade name and the operator of the service (“Mato,” “we,” “us,” or “our”). We handle all notices and correspondence by email — the addresses are in Section 17.

By creating an account or using Mato, you agree to these Terms. If you sign up on behalf of a business, you confirm that you have the authority to bind that business, and “you” includes both you and that business. If you do not agree, do not use the service.

2. What the service is

Mato CRM is a contact-form-to-inbox and appointment-booking service. We host an intake endpoint that receives contact-form submissions from a single website you control, scores them for spam, and puts them in an inbox you can log in to. We send you an email when a new submission arrives. Optionally, you can enable a public booking widget on the same website that lets your customers book appointments against the services, staff, and weekly hours you configure. That is the entire product.

We do not provide:

• Multi-user team accounts
• Calendar sync with external calendars (Google, Outlook, etc.)
• AI features, automated replies, or generative content
• A public API
• End-to-end encryption (your leads are stored in plaintext so you can read and search them)

We may add or change features. We will not materially reduce the core function of the service during your paid month without notice.

3. Your account

To use Mato you create an account with a name, email, and password. The account belongs to one business and one website. Each account is for a single named owner — you may not share login credentials. You must be at least 18 years old. The service is for businesses, not for personal or consumer use.

You are responsible for keeping your password safe and for everything that happens under your account. If you think your account has been compromised, write to support@matocrm.com right away.

4. Plans and billing

4.1 Plans

We offer three monthly retainer plans. Prices are in US dollars.

Current pricing is also posted on our website. The plan you signed up for is the plan we charge.

4.2 Payments

All payments are processed by Stripe, Inc. By subscribing you agree to Stripe’s terms. We do not store your card number, CVV, or billing address — Stripe does. We store only the Stripe customer and subscription IDs we need to look up your billing.

4.3 Auto-renewal

Subscriptions renew automatically each month until you cancel. You can cancel at any time from your billing page. Cancellation takes effect at the end of the current billing period — you keep access until then.

4.4 Refunds

We do not refund partial months. If we accidentally charge you twice for the same period (a duplicate checkout), we will automatically refund the duplicate charge. If we materially reduce the core function of the service during your paid month, you can request a pro-rated refund by writing to support@matocrm.com.

4.5 Price changes

We may change prices with at least 30 days’ notice by email. A price change takes effect at the start of your next billing period after the notice period ends.

4.6 Taxes

Prices do not include taxes. You are responsible for any sales tax or similar tax that applies to your use of the service.

4.7 Past-due accounts

If a payment fails, Stripe retries the charge and we email you. After 7 days past-due we suspend the account: the contact-form endpoint stops accepting submissions and you cannot log in to the inbox. After 30 more days of suspension we may delete the account. Reactivating after suspension requires the past-due amount to clear.

5. Customer obligations toward form submitters

This section is the most important part of these Terms for compliance. Read it carefully.

When a visitor fills out a contact form on your website, you are the controller of that visitor’s personal information. We are a processor acting on your instructions. State privacy laws (CCPA, VCDPA, CPA, CTDPA, UCPA, and others) put the controller obligations on you. You agree to:

• (a) Use Mato only to receive contact-form submissions for your own legitimate business purposes.
• (b) Publish a privacy notice on your website that tells form submitters what you collect, why, and how they can reach you. We provide a short notice at /form-privacy describing what we do with the data, but it does not replace yours.
• (c) Place a visible link to our notice at /form-privacy near the submit button on the form. The text we suggest: “Submitting this form sends your information to [Your Business Name] and is processed by Mato CRM. See how we handle it.”
• (d) Forward any privacy-rights request you receive from a form submitter to privacy@matocrm.com if the request needs us to act (for example, deletion of a stored lead).
• (e) Not use Mato to collect categories of data we prohibit (Section 6).

If you remove the link to /form-privacy or replace it with a misleading notice, you are in breach of these Terms.

6. Acceptable use

You agree not to use Mato to:

• (a) Violate any law, including spam laws (CAN-SPAM, TCPA), do-not-call rules, or anti-fraud laws.
• (b) Send or store unlawful, harassing, defamatory, threatening, or sexually explicit content; or content involving minors in any sexual context.
• (c) Store regulated data we do not support: Protected Health Information (PHI) under HIPAA, payment card data subject to PCI-DSS, classified government information, or data subject to export control (ITAR, EAR).
• (d) Try to break, probe, or reverse-engineer the service without our written permission.
• (e) Scrape, automate, or use bots to interact with the service in ways we have not documented.
• (f) Resell, rent, or repackage the service to third parties.
• (g) Impersonate another person or business.
• (h) Interfere with or overload the service.

We may suspend or close accounts that violate this section without refund.

7. Your data and our license

You own the data you put into Mato — your account information, your settings, and the leads your form submitters send you (“Customer Data”). You grant us a limited license to host, store, transmit, and display the Customer Data only as needed to run the service for you. Customer Data is stored in plaintext on our database. Our security controls are described in our Privacy Policy.

You are responsible for the lawfulness of the Customer Data you collect. You confirm that:

• You have the right to collect, store, and process the personal information of the people who submit your form.
• You comply with applicable privacy laws.
• You give form submitters the notices required by law (see Section 5).

You can export your leads to CSV at any time from the inbox. After cancellation we keep your data for 30 days so you can export it or reactivate; after that we delete it, except for billing records we must keep for tax purposes.

8. Our intellectual property

The Mato service, software, and brand are owned by us. We grant you a limited, non-exclusive, non-transferable, revocable license to use the service during your paid subscription. “Mato” and “Mato CRM” are our trademarks. You may not use them without written permission. If you give us suggestions or feedback, we can use them without owing you anything.

9. Warranties and disclaimers

We provide the service using reasonable skill and care. EXCEPT FOR THAT, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE AGAINST EVERY THREAT.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR BUSINESS, EVEN IF WARNED OF THE POSSIBILITY.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS RELATED TO THESE TERMS OR THE SERVICE IS LIMITED TO THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT THAT CAUSED THE CLAIM. THIS LIMIT APPLIES EVEN IF A REMEDY IN THESE TERMS FAILS OF ITS ESSENTIAL PURPOSE.

Some states do not allow some of these limits, so parts of this section may not apply to you.

11. Indemnification

You will defend us against, and pay any judgment or settlement for, any third-party claim arising from (a) the Customer Data you put into the service, (b) your breach of these Terms, (c) your violation of law, or (d) your violation of a third party’s rights.

We will defend you against a third-party claim that your authorized use of Mato infringes a US patent, copyright, or trademark, and pay any judgment or settlement. This does not apply to claims based on Customer Data, modifications we did not make, combinations with products we did not provide, or use after we asked you to stop.

12. Term and termination

These Terms start when you create an account and continue until you or we end them. You can cancel anytime from your billing page. We may suspend or close your account if you breach these Terms, your account is past-due past the grace period, your use creates a legal or security risk, or the law requires it.

After termination you have 30 days to export your data through the inbox. After 30 days we delete it from production, except billing records we must keep for tax purposes. The sections of these Terms that should survive termination by their nature (payment, IP, disclaimers, liability limits, indemnification, governing law) do survive.

13. DMCA and copyright

If you believe content sent to a Mato inbox infringes your copyright, send a notice to our DMCA agent:

• Name: Mato CRM — DMCA Agent
• Email: dmca@matocrm.com

A valid notice must include the items required by 17 U.S.C. § 512(c)(3): a signature, identification of the work, identification of the infringing material with enough detail for us to find it, your contact info, a good-faith statement, and a statement under penalty of perjury that you are authorized to act. We may forward the notice to the customer whose inbox holds the content. We may remove or disable access to material that is the subject of a valid notice.

14. Governing law and disputes

These Terms are governed by the laws of the State of Washington, without regard to conflict-of-laws principles. Any dispute will be brought exclusively in the state or federal courts located in Washington State, and each party consents to personal jurisdiction and venue there. Before filing any claim, the parties will try to resolve the dispute informally for 30 days after written notice to the other side.

15. Changes to these Terms

We may update these Terms. If we make material changes we will email you and update the “Last updated” date. Your continued use after the effective date of an update is acceptance. If you do not agree, your remedy is to cancel before the effective date.

16. Other terms

• Entire agreement. These Terms, the Privacy Policy, the Data Processing Agreement, and any order forms make up the whole agreement between us.
• No waiver. If we do not enforce a part of these Terms once, we can still enforce it later.
• Severability. If a court finds part of these Terms unenforceable, the rest stays in effect.
• Assignment. You cannot assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• No third-party beneficiaries. These Terms do not give rights to anyone outside the parties.
• Force majeure. Neither side is liable for failures caused by events outside its reasonable control.
• Independent contractors. We are independent contractors. These Terms do not create a partnership, joint venture, or employment relationship.
• Notices. Send notices to us at legal@matocrm.com. We will send notices to the email address on your account.

17. Contact

• Support: support@matocrm.com
• Legal notices: legal@matocrm.com
• Privacy and rights requests: privacy@matocrm.com
• Abuse reports: abuse@matocrm.com